Skip to content
Contact us Contact us Contact us

Terms of service

These Terms and Conditions (“Terms”) constitute a binding legal agreement between you and FactorySmart. Please read them carefully before using the website.

Last Updated: 1 September 2025

INTRODUCTION

Thank you for visiting https://factorysmart.co.za (the “website”). The website is operated by MicroStep SA (Pty) Ltd t/a FactorySmart (registration number 2014/272549/07) (“FactorySmart”, “we”, “us” or “our”). Your access and use of the website and its content is governed by these Terms. If you do not agree to all these Terms, you should not continue to access nor use the website or its content. Any use of the website not in compliance with these Terms is strictly prohibited and will be deemed a breach of your agreement with FactorySmart.

ACCEPTANCE

By accessing or using the website, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the website.

CHANGES TO THESE TERMS

We may update these Terms from time to time. Any changes will be effective immediately upon posting on the website. Material changes will be announced on the website. Your continued use of the website after any changes constitutes acceptance of the amendments. Please review these Terms periodically for updates.

MODIFICATION TO THE WEBSITE

We may modify or suspend the website or any portion thereof at any time, with or without notice. We will not be liable to you or any third party for any modification or suspension.

USE OF THE WEBSITE

In accessing and using the website, you shall not:

  • Use the website for any illegal purpose.
  • Tamper with or attempt to hinder or modify the website or its email and other domains.
  • Misrepresent or misstate content on the website.
  • Transmit or introduce any viruses, trojans, worms, or other harmful or malicious software.
  • Reverse engineer, decompile, or disassemble any software or code on the website.
  • Reproduce, distribute, modify or create derivative works from any website content without our prior written consent.
  • Impersonate any person or misrepresent your affiliation with FactorySmart.
  • Engage in data scraping, automated access, or other activities that could impair the website’s operation.

INTELLECTUAL PROPERTY

All website content is owned or licensed by FactorySmart and protected by copyright, trademark, and other intellectual property laws. You may view and use content for personal, non-commercial purposes only unless otherwise permitted. You must obtain our prior written consent to reproduce, distribute, modify, or create derivative works. Trademarks displayed on the website are property of their respective owners.

PRIVACY

Our Privacy Policy explains how we collect, use, disclose and protect your personal information. It is available at www.factorysmart.co.za/privacy-policy. By using the website, you consent to the practices described therein.

COOKIES

We may use cookies and similar technologies to enhance your experience. A cookie is a small text file stored on your device. Your browser may allow you to decline cookies. You can adjust cookie preferences in your browser settings.

GOODS, SERVICES AND ORDERS

FactorySmart offers a variety of machines, consumables, parts, and servicing options. All descriptions, images, and prices are subject to change without notice. Availability may vary and product discontinuation may occur without notice.

You may inquire about our goods and services, request quotations, and place orders using the contact methods provided on the website. FactorySmart will respond to inquiries and provide a detailed quotation that includes, without limitation, product and/or service descriptions, prices and any applicable delivery charges. A binding contract is formed only when FactorySmart issues a quotation accepted by you in the manner described by us.

All orders are subject to our General Terms and Conditions for the Supply of Goods and Services (which includes, without limitation, delivery and risk terms, warranties, etc.), which will be provided to you along with the quotation. You should review the General Terms and Conditions for the Supply of Goods and Services carefully, as they become binding when the quotation is accepted.

PAYMENT TERMS

Payment for goods and/or services is to be made as outlined in the quotation provided to you by FactorySmart.

THIRD-PARTY LINKS

The website may contain links to third-party websites. FactorySmart does not endorse or assume responsibility for any third-party sites, information, materials, products, or services available through such sites. FactorySmart encourages you to read the terms and conditions and privacy policies of any third-party websites you visit. Accessing any third-party websites is at your own risk. You acknowledge and agree that FactorySmart shall not be liable for any damages or losses caused by or in connection with the use of any third-party websites.

WARRANTIES AND DISCLAIMERS

The website and its content are provided on an “as is, as available” basis without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the website will be secure, uninterrupted, or error-free. You acknowledge that information you transmit to our from the website may not be secure.

LIMITATION OF LIABILITY AND INDEMNITY

To the fullest extent permitted by law, FactorySmart and its affiliates shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the website. Our liability for direct damages shall be limited to the amount actually paid by you for the goods and/or services.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms or the website shall be subject to the exclusive jurisdiction of the courts where FactorySmart’s registered office is situated.

MISCELLANEOUS

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with the Privacy Policy and any quotation and our General Terms and Conditions for the Supply of Goods and Services (where applicable), constitute the entire agreement between you and FactorySmart.

CONTACT INFORMATION

If you have any questions about these Terms, please contact:

  • Email: info@factorysmart.co.za
  • Physical Address: Unit B2B, Cornder of Gewel & Hulley, Isando, 1610
  • Phone: 011 397 6356

GENERAL TERMS AND CONDITIONS

The FactorySmart General Terms and Conditions set out the standard agreement that governs the sale of our goods and services. 

This document explains the rights and responsibilities of both FactorySmart and our customers, covering important areas such as orders, pricing, warranties, liability, and compliance. It is essential reading for all customers, partners, and stakeholders who purchase or work with FactorySmart solutions. 

Please download the full document below to familiarise yourself with the terms that apply to all transactions.

FactorySmart General Terms and Conditions.pdf